Refund and Returns Policy
We want every RoamRig customer to be able to shop with confidence. If your product is not as expected, please review the return and refund criteria below.
1. Return Eligibility Period
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You may request a return within 30 days of receiving your order.
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Items must meet our return standards to be eligible for a refund.
2. Conditions for Acceptable Returns
Returned products must:
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Be unused and undamaged
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Include original packaging and accessories
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Not show signs of wear, washing, modification, or misuse
Failure to meet these standards may result in denial or partial refund depending on condition.
3. Items Not Eligible for Return
We cannot accept returns on:
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Clearance or final sale items
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Customized or special-made products
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Items returned without prior approval
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Products that are not in original resale condition
4. How to Start a Return
Please email:
Include:
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Order number
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Full name
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Reason for return
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Photos (if damaged, incorrect, or defective)
Once approved, we will provide return instructions and address details.
5. Return Shipping Policy
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For customer preference returns, buyers are responsible for return shipping costs.
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For mistaken shipments or product defects, RoamRig may compensate return shipping once verified.
6. Refund Processing Time
Once the returned item is received and inspected:
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Refunds generally take 5–10 business days
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Funds are returned to the original payment method
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You will receive a confirmation email upon completion
7. Replacement & Exchange
If you prefer an exchange and the requested item is available, we will process an exchange. Otherwise, we will issue a refund according to our policy.